Value Delivered Through Customer Service | Griffin Training

What is customer service? Have you ever stopped to really think about this question? We have trained literally thousands of people and hundreds of organisations in customer service. No matter who the person or what the organisation, the answer to this question is always generic. They will say: “Customer service is about giving [...]


How to Profile a Client

As a client profile At first glance, this argument may seem a little 'repetitive, but you will see that even if you did it at home before signing a contract and a lot about your customers, but do not know everything that is relevant to the job. After starting the project will be next [...]